Dispute Lab

Save time and money through our
automated dispute process.

We made resolving disputes more efficient by streamlining the process and eliminating redundancy.

Using queue-based routing and customizable multi-level rules, Dispute Lab gives FIs and payment resellers the ability to more effectively communicate through every step of the dispute cycle—from retrievals to representments and arbitration cases.

Dispute Lab Tablet

Our integrated platform gives you unrivaled advantages:

An end-to-end Dispute Resolution Management tool unavailable anywhere else.

Effectively process representment documents from multiple merchants, even in different formats.

Optimize disputes based on using complete document/case workflow.

Instant communication between FIs and card networks.

Create case assignments based on manual and/or round-robin basis.

Receive, review, and submit document information independent of rules/workflows.